Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
They also have a responsibility to offer Care Navigation which is a skill they have been trained to provide by offering patients the most appropriate service for their requirements. This is why the team may ask you a couple of questions about why you want to attend the surgery. Please help them to help you by giving them the information they require to signpost you to the correct service.
Fiona McCarthy (f)
Fiona is our Reception Manager and is responsible for the smooth running of reception and developing the rest of the team and their Care Navigation Skills. She is also responsible for our Patient Reference Group and is always looking for interested patients to take part in the practice development.