PATCHs
PATCHs
PATCHs is the tool you should use to contact the practice to request an appointment with a new health problem, in relation to an existing health problem, with a new administration request (such as fit note, letters, referrals etc) or anything else as an alternative to using the telephone.
You can access PATCHs from the link below or on our homepage or you can use the NHS App. You will need to register for an account to use PATCHs and once registered all you have to do is answer a few simple questions and PATCHS will get you the help you need quickly. A password is required to log in to PATCHs.
Watch this short video for instructions on how to contact us through PATCHs.
User guides, with easy to follow instructions to help you with PATCHs can be found below:
NHS App
The NHS App puts you in control, with access to a range of NHS services at your fingertips. It is a quick and easy way to access your GP surgery. There are many ways the NHS App can help you manage your health online, which include:
- Contacting the surgery (you can access PATCHs via the NHS App)
- Ordering repeat prescriptions
- Viewing test results and your medical record
- Send and receive messages
- Check your symptoms and get instant advice
Using the NHS App is quick and easy and can be done on a smartphone, tablet or computer.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
There are many ways the NHS App can help you manage your health online. Click on the User Guides below for more information and easy to follow instructions:
- Quick guide to getting started with the NHS App here (PDF, 2.43MB)
- Contact your GP surgery, including requesting an appointment (using PATCHs) (DOCX, 3.23MB)
- Order repeat prescriptions (PDF, 889KB)
- View your GP health record (PDF, 212KB)
- Send and receive messages (DOCX, 17KB)
- Do more with the NHS App (PDF, 2.42MB)
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
1. Register with a letter
You can register by firstly visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form.
2. Register without a letter
You can also register for the service online without a letter. This process will check to see if your practice uses Patient Access and create a basic account that allows you to book an appointment. To fully complete the account and get access to all services, you’ll need to take proof of identity (e.g. your driving licence or passport) the next time you visit the practice.
